24-7 IT support services

24/7 IT support services

With CNS support people available all day, every day, your IT environment is safer and more reliable with us. As well as proactively monitoring and managing issues, we’re ready to support your team whenever you need us.

You can rely on our IT helpdesk service to protect your productivity with around-the-clock IT support services. Technical support is always available over the phone, and we can arrange on-site visits when required. Additionally, our support service monitors key assets in your IT environment, so that issues can be resolved before you even know about them.

Get in touch

Is your IT environment becoming easier for you to manage? Or is it more frustrating time consuming? Do your people like dealing with your current IT support company?
Are you receiving proactive advice and actions that give you confidence in your IT environment?
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Features of our 24/7 monitoring and support:
Outsourced IT support for all devices - including desktops, laptops, servers and network equipment.

CNS phone support with full remote access
Response, resolution plan and resolution times are set out under the SLA and reported against
Onsite engineers are available
Clear, planned and business aware IT advice and actions

Additional services

Incident response

Planned incident response procedures are in place to minimise impact and provide visibility and clarity for a quick resolution to critical situations.

App support

CNS support extends to Office 365, Microsoft Suite and Adobe. We also offer a comprehensive process to onboarding, supporting and managing Line of Business (LoB) apps for healthcare, finance, manufacturing and commercial use.

Detailed monitoring

In a landscape where not everything runs on a virtual machine you need to be able to monitor, report and alert on your PaaS and SaaS applications.

Proactive support

We solve issues before they become problems. CNS has the ability to monitor thousands of health indicators for almost every software, service, and solution.

“Boris and his team guided us through our significant upgrade processes, and they continue to monitor and maintain our systems. Since partnering with CNS, we have had no unplanned down time as a result of IT issues.”

Jonathan Mumford

Civil Manager and Director - Engineering Design Consultants

“Being able to focus on our actual business is the key thing that has changed for us. Because our IT just happens, I don’t have to think about it. Overall we are very confident in CNS and extremely happy with our decision to partner with them.”

Edward Robinson

Managing Director - Image Gallery

“Our beautiful villa was a valuable asset that we were able to repurpose to meet a need for our services in the Waikato region. CNS were part of the picture – they helped to prepare the existing IT infrastructure for the move, then get it going again at the other end. They give me confidence around our IT systems and are always finding ways to streamline our business.”

Penny Angus

General Manager - MacMurray Centre

“When the fire struck, we had 23 years of drawings and software on our servers - all our machine designs. You can’t store that in people’s heads. There’s terabytes of data there. If we’d lost it, Kinetic Engineering Design would no longer exist.”

Chris Were

Shareholder - Kinetic Engineering Design

"Boris honours his work. He makes a commitment, and then works his hardest to meet the commitment and follow through. He’s also proactive about the future path. He knows about the best technologies coming in and makes recommendations that can add value."

Warwick Glendenning

Manager of Information Technology - Wellington Electricity

“CNS’s expertise in cybersecurity is unmatched. Boris and his team offer deep knowledge and immediate support whenever needed. Trust is crucial and CNS consistently delivers, making them a natural choice for us at Blue Wing Honda.”

Nick Richardson

IT Manager - Blue Wing Honda

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