Established in 1984, Image Gallery is a New Zealand success story that’s proudly Kiwi-owned. The company creates and distributes greeting cards, stationery, gift packaging, photo albums and other products that fall into the giftware category.
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Image Gallery’s hardware was ageing, but application crashes and slow performance hadn’t been analysed or addressed. The incumbent IT services provider was reactive rather than proactive, so problems were being ‘band-aided’ and there was no plan for creating a robust IT environment that would minimise downtime. Opportunities to switch to cloud solutions and new technologies were not being identified, so there was no long-term view for advancing and future-proofing Image Gallery’s systems. Back up and disaster recovery systems were inadequate for Image Gallery’s needs and even though Image Gallery had an IT supplier, many day-to-day IT tasks were being handled in house leaving less time to focus on core business.
CNS provided Image Gallery with a five-year plan for managed IT solutions that explained in plain English what needed to happen, offered a number of options, then detailed the pros and cons for each option. Subsequently, a full upgrade of Image Gallery’s on-premise solution was implemented after it was identified as the best option for their requirements at the time.
To date, Image Gallery’s new IT environment has an enviable track record – 100% uptime. This is a complete turnaround from an environment that was plagued by server problems and outages. The new IT environment was also put to the test in March 2020 when New Zealand went into Level 4 lockdown for Covid-19. Suddenly everyone needed to work from home, so CNS set up remote users and made it happen. Staff were able to access all the files they needed, produce packing slips and send invoices. Being forced closed was tough, but having a robust IT system helped them to bounce back. Image Gallery now has multiple levels of backup and a robust disaster recovery plan.
In addition to resolving IT issues quickly, ownership is taken of issues that are not directly related to the services provided by CNS, software problems for example. These support services are co-ordinated by CNS with the relevant vendor, so that Image Gallery doesn’t need to manage through to a resolution.
